Unlike humans, chatbots don’t need to sleep or take a break, offering 24/7 chatbot support, chatbots ensure that your customers never have to wait too long for a response again. There will be no more waiting for answers on the customer’s side, as the questions asked will be answered immediately via the bot. As if you were answering to the customers yourself. What is the simplest, most efficient and cost-effective way to solve this problem? You could hire several people to cover every hour of the day, 7 days a week, 365 days a year, but there is a simpler and better solution: Chatbots!Ĭhatbots can help replicate, as well as simulate, real-time discussions. As studies and statistics show, the quicker the interactions and responses, the higher the percentage of closing a sale! The customer will sometimes wait several hours before receiving a response.Įvery hour spent is a potential risk of losing a customer or prospect. Chances are you’re already asleep and won’t respond right away. and you receive a message from a potential client and/or customer on WhatsApp. WhatsApp is an application with few drawbacks so why would you need a chatbot on this messaging service? People use WhatsApp for both personal and professional reasons. WhatsApp is great, a lot of people use it: an average of 1.6 billion users log in and use the messaging app every month, and the app itself is available in over 80 countries around the world. Requests that may be a source of contention are easily handled. The chatbot also provides employees with the statistics they need. It allows employees to quickly and discreetly learn about technical or legal issues. It is also a good way to elucidate human resources issues. In addition, its actions are satisfactory when it is well elaborated. It is available to provide solutions to customers. In addition, it is an excellent marketing tool. In fact, it takes care of recurring requests and provides answers quickly. Secondly, it decreases the processing time of the requests. Indeed, it helps you to limit the number of employees dedicated to communication, from the taking of orders or appointments to the after sales service. First of all, the use of such a bot allows you to make important savings. Why use a chatbot for your business?Ī chatbot has several advantages for your company. You can choose between WhatsApp Business and WhatsApp Classic. Moreover, there are several models on the web. To use WhatsApp, you must have a smartphone and go to the application store (Google Play for Android and iTunes for iPhone) to install it. In reality, messages are unlimited and are not charged per unit. This is a very different device from SMS and MMS. It allows two users or group members to interact through : WhatsApp is a social network and instant messaging service whose application is available on billions of smartphones. Get your WhatsApp Chatbot talking today.What are the advantages of a WhatsApp chatbot for a company?.➜ Discover Botnation and launch your chabot easily! To better understand this concept, here are all the details. The main – and perhaps only – drawback of instant messaging is that people tend to expect you to be online 24/7 and respond instantly. While email is still used and is of great importance, there is no denying the sheer presence of instant messaging applications such as WhatsApp. This is one of the reasons why a chatbot has tremendous benefits for your business, whether it’s for your website, Facebook Messenger or a dedicated mobile messaging app such as WhatsApp. If you have an online business, you know how important it is to have a direct link with your customers as well as visitors and prospects. Online messaging is essential in our daily lives and especially in business. Many companies are adopting this solution because it has several advantages. For several years now, the WhatsApp chatbot has become a must-have tool for companies that want to better interact with their customers.
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